TERMS AND CONDITIONS Please take some time to read through the terms and conditions below. By confirming an order with Cake it Forward and paying yourn invoice, you agree to our Terms and Conditions. All products are created in a registered kitchen. As we are not a zero allergen kitchen, traces of other ingredients may be detected in our products, this includes but is not limited to gluten, soy, dairy, nuts. To secure your date and confirm your booking, full payment is required two days after we send you an invoice. All payments are strictly non-refundable and non-transferable to other people or cakes or dates. We do not offer refunds for event cancellations or change or mind. Public health orders (eg pandemic), forces of nature or acts of God may mean your event is postponed. In this instance, we are happy to postpone your order for up to 12 months. If your event is cancelled, we will hold a credit for you for use on future cake orders. Availability of ingredients, decorations, flowers and other elements may affect your cake, we will endeavor to do our best to provide close alternatives. Any changes to flavours or design within one week of the date required will incur additional charges. Late changes may not be accommodated. All cakes created will be photographed on our premises and at the venue if delivering. All photos taken are the property of Cake it Forward. We reserve the right to use the photos for advertising, on social media or our website. At our classes you will be asked to opt out of photographs if you do not wish your image to be used in our marketing and promotional material. By agreeing to be in our photographs (or not opting out) you consent to allow us to use your images. Hours for pick up are strictly as arranged when booking. If you do not arrive at the agreed time and no contact has been made, your deposit will be forfeited and your cake no longer available. Cakes not collected after 24 hours will be sold, donated or given away. Note from 1 December 2022 we no longer have a shop on Jackson Street. Collection is from our Caravan/Cake Studio at 28 Bouverie Street - please note new address, we are closing our shop at the end of November. (Come to the caravan/large gates). Cake it Forward accepts no responsibility or liability once your cake has left our premises. Instructions will be given for transporting the cake. If your cake suffers any damage after collection, we may be able to help rectify the situation. Please note charges may apply. Cake it Forward will take every care and make every reasonable effort when delivering your cake. Cake it Forward accepts no responsibility or liability for acts of god and unforeseen circumstances. Cake it Forward accepts no responsibility or liability for the condition of the cake between delivery, display and serving of your cake following delivery. Any problem with your cake must be reported back to Cake it Forward within 3 days of event or pick up. For refund consideration, Cake it Forward requires the faulty cake to be returned within 3 days of event. If you are unable to produce the uneaten cake we will not consider refund or replacement. Thanks for caking with us.